Shipping & Returns
For domestic orders, you may expect to receive your item(s) within 7-10 business days. For international orders, shipping time will depend on your location. Please contact shoprose@thehermitagehotel.com for more information on your international order.
If for any reason you are not happy with your purchase, Rose will accept, for a full refund or exchange, items in their original condition within 14 days of receipt. For exchange requests, please email shoprose@thehermitagehotel.com.
To return your products(s), please ship the item(s) back to the below address enclosed with a copy of your order confirmation. Please be advised that the customer is responsible for the shipping cost (which is non-refundable).
Kindly note we cannot accommodate returns or exchanges on orders shipped outside of The United States.
Rose Shop
c/o The Hermitage Hotel
231 6th Avenue N,
Nashville, TN 37219
TERMS & CONDITIONS
Welcome to Rose. Rose and/or its affiliates (“The Hermitage Hotel”) provide website features and other products and services to you when you visit or shop at TheHermitageHotel.com, hermitagerose.myshopify.com, or use The Hermitage Hotel products or services. The Hermitage Hotel provides Rose subject to the following conditions.
ROSE PRIVACY NOTICE
You acknowledge that any personal information that you provide through Rose will be used by The Hermitage Hotel. We receive and store any information you enter on our Web site or give us in any other way. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.
ELECTRONIC COMMUNICATIONS
When you use Rose, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you may be communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages on this site or through the other Rose. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
PRODUCT DESCRIPTIONS
Rose attempts to be as accurate as possible. However, Rose does not warrant that product descriptions or other content of any Rose is accurate, complete, reliable, current, or error-free. If a product offered by Rose itself is not as described, your sole remedy is to return it in unused condition.